A WEB DESIGNER WEB DEVELOPER MUSIC PRODUCER SOUND ENGINEER SOUND DESIGNER CUSTOMER SUPPORT SPECIALIST VIDEO EDITOR

AMBROSE ALI GORDON

Based in Abuja, Nigeria

FOLLOW ME

0 +

YEARS OF
EXPERIENCES

WORK PROCESS

Say hello!

me@ambrosealigordon.com

EXPERTISE

MY ADVANTAGE

98%

WORDPRESS

92%

DAVINCI

98%

ELEMENTOR

99%

CUBASE

90%

JAVASCRIPT

99%

HTML/CSS

About Me

0 +

Years
of Experience

RESUME

MY RESUME

About Me

Work Experience

Education & Certification

SKILLS & EXPERTISE

Others

About Me

Front-End Developer | Customer Support Specialist | Sound and Video Editor

Front-End Developer | Customer Support Specialist | Sound and Video Editor with over 7 years of experience. I began my career as a Web Developer and have expanded my expertise into Customer Support and Sound/Video Editing. This demonstrates my ability to adapt quickly, communicate effectively, and approach challenges with creativity and technical proficiency. I am passionate about delivering high-quality web solutions, exceptional customer experiences, and multimedia content. Recognized for my ability to manage diverse roles efficiently, resolve issues swiftly, and maintain high standards in every project I undertake.

Name

:

Ambrose Ali Gordon

Nationality

:

Nigerian

Phone

:

+(234) 703 658 4050

Email

:

me@ambrosealigordon.com

Experience

:

7+ years

Freelance

:

Available

:

www.linkedin.com/in/ambrose-ali-gordon

Language

:

English

Language

An enabling and dynamic work environment to hone my skill set, & upscale my hands-on experience. A rewarding system where I can grow into leadership roles, and mentor team members.

Work Experience

Senior Web Developer (Hybrid)

Agodon Technologies | Abuja, Nigeria

Developed responsive and interactive websites using HTML,
CSS, PHP, JavaScript, WordPress, and Elementor, delivering
projects that significantly improved user engagement and
overall site performance.
Wrote custom PHP/JavaScript codes in WordPress, extending
theme and plugin functionalities by adding custom features
through the functions.php file, custom code snippet, custom
css, html blocks etc, to meet unique client requirements.
Converted Figma designs into fully functional websites,
ensuring pixel-perfect accuracy, responsiveness across all
devices and maintaining brand consistency.
Developed custom software solutions for businesses such
as schools, hotels, and more to streamline their operations
and improve efficiency.
Managed system updates, backups, and maintenance
schedules, reducing website downtime and ensuring
optimal performance.
Ensured robust security for websites and web applications by implementing SSL encryption, anti-DDoS systems, SiteLock, malware scanning tools, etc., to protect against bots, hackers, and vulnerabilities.
Collaborated with the marketing team to create high converting landing pages, sales funnel pages, boosting lead
generation and increasing client sales.
Customized WordPress themes and plugins, building tailored
solutions for specific client needs while ensuring compatibility
with updates and best practices.
Integrated payment gateways for e-commerce websites,
enabling seamless transactions and enhancing user
experience.

Music Producer, Sound Engineer and Video Editor (Hybrid)

De 12th Iconic Studios | Abuja, Nigeria

Edited, Audio Tracks and video content using Cubase, Pro
Tools, and DaVinci Resolve, enhancing overall audio-visual
quality.
Produced promotional videos and audio materials with
CapCut, significantly increasing brand engagement across
digital platforms.
Provided comprehensive post-production support, including
mixing, mastering, and visual effects.
Collaborated with creative teams to develop engaging
multimedia content tailored for online audiences.
Operated and maintained audio equipment during recording,
mixing, and post-production processes for a wide range of
musical projects.

Customer Support Specialist (Remote)

iRecharge | Abuja, Nigeria

Resolved customer complaints related to electricity billing
discrepancies, meter issues, and online payment errors,
maintaining a high first-contact resolution rate.
Streamlined communication processes by utilizing the
ticketing system effectively, reducing response times and
ensuring all inquiries were addressed efficiently.
Educated customers on using digital self-service tools, such as
the company’s mobile app and online billing platform.
Collaborated with technical teams to troubleshoot and resolve
escalated power-related issues, ensuring seamless coordination
and timely resolution.

Assistant IT Manager (Onsite)

MCC, Portharcourt | Nigeria

Managed the ICT library, providing employees with access to
computers and resources for research and development.
Troubleshot hardware and software issues, ensuring minimal
downtime and smooth operations across the company.
Provided networking support, resolving connectivity issues and
ensuring stable communication between departments.
Joined in the installation, configuration, and maintenance of
CCTV systems, enhancing security across the premises.
Assisted in training siwes students on basic IT troubleshooting
and efficient use of technology resources.

Senior Web Developer (Remote)

Pixxis Agency | Lagos, Nigeria

- - Developed responsive and interactive websites using HTML,
    CSS, PHP, JavaScript, WordPress, and Elementor, delivering
    projects that significantly improved user engagement and
    overall site performance.
  - Wrote custom PHP/JavaScript codes in WordPress, extending
    theme and plugin functionalities by adding custom features
    through the functions.php file, custom code snippet, custom
    css, html blocks etc, to meet unique client requirements.
  - Converted Figma designs into fully functional websites,
    ensuring pixel-perfect accuracy, responsiveness across all
    devices and maintaining brand consistency.
  - Implemented dynamic scheduling and booking systems for
    client websites, allowing users to book services or
    consultations online, leading to enhanced user convenience
    and operational efficiency.
  - Managed system updates, backups, and maintenance
    schedules, reducing website downtime and ensuring
    optimal performance.
  - Provided training and mentorship to junior developers,
    improving their technical skills and fostering team
    collaboration.
  - Collaborated with the marketing team to create high converting landing pages, sales funnel pages, boosting lead
    generation and increasing client sales.
  - Developed chatbots and AI-driven tools for websites,
    automating customer support tasks and streamlining client
    workflows, reducing manual effort by 50% while improving
    customer query resolution times.

Customer Support Specialist (Remote)

Web4Africa | Lagos, Nigeria

Served as the primary point of contact for clients with
technical issues such as hosting, cpanel, softaculous and other
technical related issues, handling inquiries, complaints, with a
98% customer satisfaction rate.
Supervised and managed client communication channels,
ensuring timely follow-ups and reducing response time to
under 6 hours.
Developed customer support resources, including FAQs and
guides, to help in reduction in repetitive inquiries.
With my skill in web development i Implemented a data entry
and tracking systems, achieving 100% data accuracy and
reducing administrative errors.
Created and managed customer loyalty programs, significantly
improving client retention and engagement.

Frontend Developer (Contract)

Ihifix Digital | Kaduna, Nigeria

Led training sessions on frontend development tools including
HTML, CSS, JavaScript, and WordPress, helping junior
developers and interns improve their technical skills and
confidence in building responsive websites.
Taught SEO principles and strategies to students and team
members, covering keyword optimization, on-page SEO, and
performance techniques, leading to a noticeable improvement
in search engine rankings for demo and client websites.
Guided students and clients on leveraging Elementor for
website customization, enabling them to independently
manage and update their websites without ongoing developer
intervention.
Created and delivered detailed training materials, such as
tutorials, slides, and hands-on exercises, simplifying complex
concepts for non-technical learners.

Web Developer Intern (Onsite)

Debee's Consult | Portharcourt, Nigeria

Gained hands-on experience with HTML, CSS, JavaScript, PHP,
and Visual Basic in developing and maintaining client
websites.
Assisted in the customization and management of WordPress
sites, learning to build and update themes, plugins, and pages.
Collaborated with senior developers to implement responsive
web designs and ensure compatibility across different
browsers.
Contributed to debugging and resolving website issues,
optimizing page performance, and improving user experience.
Participated in team meetings and project discussions, gaining
insight into web development best practices.

Senior Web Developer (Hybrid)

Agodon Technologies | Abuja, Nigeria

Developed responsive and interactive websites using HTML,
CSS, PHP, JavaScript, WordPress, and Elementor, delivering
projects that significantly improved user engagement and
overall site performance.
Wrote custom PHP/JavaScript codes in WordPress, extending
theme and plugin functionalities by adding custom features
through the functions.php file, custom code snippet, custom
css, html blocks etc, to meet unique client requirements.
Converted Figma designs into fully functional websites,
ensuring pixel-perfect accuracy, responsiveness across all
devices and maintaining brand consistency.
Developed custom software solutions for businesses such
as schools, hotels, and more to streamline their operations
and improve efficiency.
Managed system updates, backups, and maintenance
schedules, reducing website downtime and ensuring
optimal performance.
Provided training and mentorship to junior developers,
improving their technical skills and fostering team
collaboration.
Collaborated with the marketing team to create highconverting landing pages, sales funnel pages, boosting lead
generation and increasing client sales.
Customized WordPress themes and plugins, building tailored
solutions for specific client needs while ensuring compatibility
with updates and best practices.
Integrated payment gateways for e-commerce websites,
enabling seamless transactions and enhancing user
experience.

Senior Web Developer (Remote)

Pixxis Agency | Lagos, Nigeria

- - Developed responsive and interactive websites using HTML,
    CSS, PHP, JavaScript, WordPress, and Elementor, delivering
    projects that significantly improved user engagement and
    overall site performance.
  - Wrote custom PHP/JavaScript codes in WordPress, extending
    theme and plugin functionalities by adding custom features
    through the functions.php file, custom code snippet, custom
    css, html blocks etc, to meet unique client requirements.
  - Converted Figma designs into fully functional websites,
    ensuring pixel-perfect accuracy, responsiveness across all
    devices and maintaining brand consistency.
  - Implemented dynamic scheduling and booking systems for
    client websites, allowing users to book services or
    consultations online, leading to enhanced user convenience
    and operational efficiency.
  - Managed system updates, backups, and maintenance
    schedules, reducing website downtime and ensuring
    optimal performance.
  - Provided training and mentorship to junior developers,
    improving their technical skills and fostering team
    collaboration.
  - Collaborated with the marketing team to create highconverting landing pages, sales funnel pages, boosting lead
    generation and increasing client sales.
  - Developed chatbots and AI-driven tools for websites,
    automating customer support tasks and streamlining client
    workflows, reducing manual effort by 50% while improving
    customer query resolution times.

Music Producer, Sound Engineer and Video Editor (Hybrid)

De 12th Iconic Studios | Abuja, Nigeria

Edited, Audio Tracks and video content using Cubase, Pro
Tools, and DaVinci Resolve, enhancing overall audio-visual
quality.
Produced promotional videos and audio materials with
CapCut, significantly increasing brand engagement across
digital platforms.
Provided comprehensive post-production support, including
mixing, mastering, and visual effects.
Collaborated with creative teams to develop engaging
multimedia content tailored for online audiences.
Operated and maintained audio equipment during recording,
mixing, and post-production processes for a wide range of
musical projects.

Customer Support Specialist (Remote)

Web4Africa | Lagos, Nigeria

Served as the primary point of contact for clients with
technical issues such as hosting, cpanel, softaculous and other
technical related issues, handling inquiries, complaints, with a
98% customer satisfaction rate.
Supervised and managed client communication channels,
ensuring timely follow-ups and reducing response time to
under 6 hours.
Developed customer support resources, including FAQs and
guides, to help in reduction in repetitive inquiries.
With my skill in web development i Implemented a data entry
and tracking systems, achieving 100% data accuracy and
reducing administrative errors.
Created and managed customer loyalty programs, significantly
improving client retention and engagement.

Customer Support Specialist (Remote)

iRecharge | Abuja, Nigeria

Resolved customer complaints related to electricity billing
discrepancies, meter issues, and online payment errors,
maintaining a high first-contact resolution rate.
Streamlined communication processes by utilizing the
ticketing system effectively, reducing response times and
ensuring all inquiries were addressed efficiently.
Educated customers on using digital self-service tools, such as
the company’s mobile app and online billing platform.
Collaborated with technical teams to troubleshoot and resolve
escalated power-related issues, ensuring seamless coordination
and timely resolution.

Frontend Developer (Contract)

Ihifix Digital | Kaduna, Nigeria

Led training sessions on frontend development tools including
HTML, CSS, JavaScript, and WordPress, helping junior
developers and interns improve their technical skills and
confidence in building responsive websites.
Taught SEO principles and strategies to students and team
members, covering keyword optimization, on-page SEO, and
performance techniques, leading to a noticeable improvement
in search engine rankings for demo and client websites.
Guided students and clients on leveraging Elementor for
website customization, enabling them to independently
manage and update their websites without ongoing developer
intervention.
Created and delivered detailed training materials, such as
tutorials, slides, and hands-on exercises, simplifying complex
concepts for non-technical learners.

Web Developer Intern (Onsite)

Debee's Consult | Portharcourt, Nigeria

Gained hands-on experience with HTML, CSS, JavaScript, PHP,
and Visual Basic in developing and maintaining client
websites.
Assisted in the customization and management of WordPress
sites, learning to build and update themes, plugins, and pages.
Collaborated with senior developers to implement responsive
web designs and ensure compatibility across different
browsers.
Contributed to debugging and resolving website issues,
optimizing page performance, and improving user experience.
Participated in team meetings and project discussions, gaining
insight into web development best practices.

Assistant IT Manager (Onsite)

MCC, Portharcourt | Nigeria

Managed the ICT library, providing employees with access to
computers and resources for research and development.
Troubleshot hardware and software issues, ensuring minimal
downtime and smooth operations across the company.
Provided networking support, resolving connectivity issues and
ensuring stable communication between departments.
Joined in the installation, configuration, and maintenance of
CCTV systems, enhancing security across the premises.
Assisted in training siwes students on basic IT troubleshooting
and efficient use of technology resources.

Education & Certification

B.Sc. Computer Science

University of Port Harcourt, Nigeria

Web Development HTML, CSS, PHP, JavaScript

DeBee's Consult (Physical)

Google Digital Skills Certificate 2018

Google (Online)

Customer Service Skills Training

Web4Africa

Advanced HTML, CSS & JavaScript

Udemy (Online)

Video Editing With Davinci Resolve and Capcut

YouTube / Udemy (Online)

Web Application Development with React Js (Ongoing)

Coursera

SKILLS & EXPERTISE

SKILLS

Team player

Technical proficiency

Problem-solving

Meeting deadlines

Emotional intelligence

Excellent communication

Deep immersion in projects

Conflict resolution

EXPERTISE

HTML, CSS, JavaScript

WordPress & Elementor

php mysql

ReactJs

Version Control

Audio Mixing and Mastering

Video Editing (DAVINCI RESOLVE, CAPCUT)

Graphics Design

Others

01 Personal Qualities

02 Interests & Hobbies

03 Expectations

01 PERSONAL QUALITIES

02 INTERESTS & HOBBIES

03 EXPECTATIONS

An enabling and dynamic work environment to hone my skill set, & upscale my hands-on experience.

A rewarding system where I can grow into leadership roles, and mentor team members.

04 2022

01x Developer Award

Nominee

04 Awards & Achievements

Designed and deployed over 25 websites using HTML, CSS, JavaScript, PHP, WordPress and Elementor, enhancing user experience and functionality across diverse industries.
Delivered custom PHP applications that automated client processes, saving an average of 10+ hours per week in manual tasks.
Produced and engineered over 20 successful songs and albums, receiving high praise for sound quality and creative mixing.
Improved studio workflow by implementing advanced recording techniques, reducing production time by 25%.
Delivered over 15 polished video projects for corporate clients, events, and creative productions, achieving a 95% client satisfaction rate.
Boosted client retention rates by 20% through exceptional problem-solving and consistently meeting service expectations.
Awarded "Best Customer Support Staff of the Month" for three consecutive months by Web4Africa for consistently achieving the highest first-contact resolution rates.

SKILLS

Team player

Technical proficiency

Problem-solving

Meeting deadlines

Emotional intelligence

Excellent communication

Deep immersion in projects

Conflict resolution

EXPERTISE

HTML, CSS, JavaScript

WordPress & Elementor

php mysql

ReactJs

Version Control

Audio Mixing and Mastering

Video Editing (DAVINCI RESOLVE, CAPCUT)

Graphics Design

RESUME

MY RESUME

To respect my privacy, my online CV is password-protected

If you are an employer, the password to access my online CV can be found at the top of my PDF or hard copy CV. Thank you for your understanding.

About Me

Work Experience

Education & Certification

SKILLS & EXPERTISE

Others

About Me

Front-End Developer | Customer Support Specialist | Sound and Video Editor

Name

:

Ambrose Ali Gordon

Nationality

:

Nigerian

Phone

:

+(234) 703 658 4050

Email

:

me@ambrosealigordon.com

Experience

:

7+ years

Freelance

:

Available

:

www.linkedin.com/in/ambrose-ali-gordon

Language

:

English

Language

An enabling and dynamic work environment to hone my skill set, & upscale my hands-on experience. A rewarding system where I can grow into leadership roles, and mentor team members.

Work Experience

Senior Web Developer (Hybrid)

Agodon Technologies | Abuja, Nigeria

Developed responsive and interactive websites using HTML,
CSS, PHP, JavaScript, WordPress, and Elementor, delivering
projects that significantly improved user engagement and
overall site performance.
Wrote custom PHP/JavaScript codes in WordPress, extending
theme and plugin functionalities by adding custom features
through the functions.php file, custom code snippet, custom
css, html blocks etc, to meet unique client requirements.
Converted Figma designs into fully functional websites,
ensuring pixel-perfect accuracy, responsiveness across all
devices and maintaining brand consistency.
Developed custom software solutions for businesses such
as schools, hotels, and more to streamline their operations
and improve efficiency.
Managed system updates, backups, and maintenance
schedules, reducing website downtime and ensuring
optimal performance.
Ensured robust security for websites and web applications by implementing SSL encryption, anti-DDoS systems, SiteLock, malware scanning tools, etc., to protect against bots, hackers, and vulnerabilities.
Collaborated with the marketing team to create high converting landing pages, sales funnel pages, boosting lead
generation and increasing client sales.
Customized WordPress themes and plugins, building tailored
solutions for specific client needs while ensuring compatibility
with updates and best practices.
Integrated payment gateways for e-commerce websites,
enabling seamless transactions and enhancing user
experience.

Music Producer, Sound Engineer and Video Editor (Hybrid)

De 12th Iconic Studios | Abuja, Nigeria

Edited, Audio Tracks and video content using Cubase, Pro
Tools, and DaVinci Resolve, enhancing overall audio-visual
quality.
Produced promotional videos and audio materials with
CapCut, significantly increasing brand engagement across
digital platforms.
Provided comprehensive post-production support, including
mixing, mastering, and visual effects.
Collaborated with creative teams to develop engaging
multimedia content tailored for online audiences.
Operated and maintained audio equipment during recording,
mixing, and post-production processes for a wide range of
musical projects.

Customer Support Specialist (Remote)

iRecharge | Abuja, Nigeria

Resolved customer complaints related to electricity billing
discrepancies, meter issues, and online payment errors,
maintaining a high first-contact resolution rate.
Streamlined communication processes by utilizing the
ticketing system effectively, reducing response times and
ensuring all inquiries were addressed efficiently.
Educated customers on using digital self-service tools, such as
the company’s mobile app and online billing platform.
Collaborated with technical teams to troubleshoot and resolve
escalated power-related issues, ensuring seamless coordination
and timely resolution.

Assistant IT Manager (Onsite)

MCC, Portharcourt | Nigeria

Managed the ICT library, providing employees with access to
computers and resources for research and development.
Troubleshot hardware and software issues, ensuring minimal
downtime and smooth operations across the company.
Provided networking support, resolving connectivity issues and
ensuring stable communication between departments.
Joined in the installation, configuration, and maintenance of
CCTV systems, enhancing security across the premises.
Assisted in training siwes students on basic IT troubleshooting
and efficient use of technology resources.

Senior Web Developer (Remote)

Pixxis Agency | Lagos, Nigeria

- - Developed responsive and interactive websites using HTML,
    CSS, PHP, JavaScript, WordPress, and Elementor, delivering
    projects that significantly improved user engagement and
    overall site performance.
  - Wrote custom PHP/JavaScript codes in WordPress, extending
    theme and plugin functionalities by adding custom features
    through the functions.php file, custom code snippet, custom
    css, html blocks etc, to meet unique client requirements.
  - Converted Figma designs into fully functional websites,
    ensuring pixel-perfect accuracy, responsiveness across all
    devices and maintaining brand consistency.
  - Implemented dynamic scheduling and booking systems for
    client websites, allowing users to book services or
    consultations online, leading to enhanced user convenience
    and operational efficiency.
  - Managed system updates, backups, and maintenance
    schedules, reducing website downtime and ensuring
    optimal performance.
  - Provided training and mentorship to junior developers,
    improving their technical skills and fostering team
    collaboration.
  - Collaborated with the marketing team to create high converting landing pages, sales funnel pages, boosting lead
    generation and increasing client sales.
  - Developed chatbots and AI-driven tools for websites,
    automating customer support tasks and streamlining client
    workflows, reducing manual effort by 50% while improving
    customer query resolution times.

Customer Support Specialist (Remote)

Web4Africa | Lagos, Nigeria

Served as the primary point of contact for clients with
technical issues such as hosting, cpanel, softaculous and other
technical related issues, handling inquiries, complaints, with a
98% customer satisfaction rate.
Supervised and managed client communication channels,
ensuring timely follow-ups and reducing response time to
under 6 hours.
Developed customer support resources, including FAQs and
guides, to help in reduction in repetitive inquiries.
With my skill in web development i Implemented a data entry
and tracking systems, achieving 100% data accuracy and
reducing administrative errors.
Created and managed customer loyalty programs, significantly
improving client retention and engagement.

Frontend Developer (Contract)

Ihifix Digital | Kaduna, Nigeria

Led training sessions on frontend development tools including
HTML, CSS, JavaScript, and WordPress, helping junior
developers and interns improve their technical skills and
confidence in building responsive websites.
Taught SEO principles and strategies to students and team
members, covering keyword optimization, on-page SEO, and
performance techniques, leading to a noticeable improvement
in search engine rankings for demo and client websites.
Guided students and clients on leveraging Elementor for
website customization, enabling them to independently
manage and update their websites without ongoing developer
intervention.
Created and delivered detailed training materials, such as
tutorials, slides, and hands-on exercises, simplifying complex
concepts for non-technical learners.

Web Developer Intern (Onsite)

Debee's Consult | Portharcourt, Nigeria

Gained hands-on experience with HTML, CSS, JavaScript, PHP,
and Visual Basic in developing and maintaining client
websites.
Assisted in the customization and management of WordPress
sites, learning to build and update themes, plugins, and pages.
Collaborated with senior developers to implement responsive
web designs and ensure compatibility across different
browsers.
Contributed to debugging and resolving website issues,
optimizing page performance, and improving user experience.
Participated in team meetings and project discussions, gaining
insight into web development best practices.

Senior Web Developer (Hybrid)

Agodon Technologies | Abuja, Nigeria

Developed responsive and interactive websites using HTML,
CSS, PHP, JavaScript, WordPress, and Elementor, delivering
projects that significantly improved user engagement and
overall site performance.
Wrote custom PHP/JavaScript codes in WordPress, extending
theme and plugin functionalities by adding custom features
through the functions.php file, custom code snippet, custom
css, html blocks etc, to meet unique client requirements.
Converted Figma designs into fully functional websites,
ensuring pixel-perfect accuracy, responsiveness across all
devices and maintaining brand consistency.
Developed custom software solutions for businesses such
as schools, hotels, and more to streamline their operations
and improve efficiency.
Managed system updates, backups, and maintenance
schedules, reducing website downtime and ensuring
optimal performance.
Provided training and mentorship to junior developers,
improving their technical skills and fostering team
collaboration.
Collaborated with the marketing team to create highconverting landing pages, sales funnel pages, boosting lead
generation and increasing client sales.
Customized WordPress themes and plugins, building tailored
solutions for specific client needs while ensuring compatibility
with updates and best practices.
Integrated payment gateways for e-commerce websites,
enabling seamless transactions and enhancing user
experience.

Senior Web Developer (Remote)

Pixxis Agency | Lagos, Nigeria

- - Developed responsive and interactive websites using HTML,
    CSS, PHP, JavaScript, WordPress, and Elementor, delivering
    projects that significantly improved user engagement and
    overall site performance.
  - Wrote custom PHP/JavaScript codes in WordPress, extending
    theme and plugin functionalities by adding custom features
    through the functions.php file, custom code snippet, custom
    css, html blocks etc, to meet unique client requirements.
  - Converted Figma designs into fully functional websites,
    ensuring pixel-perfect accuracy, responsiveness across all
    devices and maintaining brand consistency.
  - Implemented dynamic scheduling and booking systems for
    client websites, allowing users to book services or
    consultations online, leading to enhanced user convenience
    and operational efficiency.
  - Managed system updates, backups, and maintenance
    schedules, reducing website downtime and ensuring
    optimal performance.
  - Provided training and mentorship to junior developers,
    improving their technical skills and fostering team
    collaboration.
  - Collaborated with the marketing team to create highconverting landing pages, sales funnel pages, boosting lead
    generation and increasing client sales.
  - Developed chatbots and AI-driven tools for websites,
    automating customer support tasks and streamlining client
    workflows, reducing manual effort by 50% while improving
    customer query resolution times.

Music Producer, Sound Engineer and Video Editor (Hybrid)

De 12th Iconic Studios | Abuja, Nigeria

Edited, Audio Tracks and video content using Cubase, Pro
Tools, and DaVinci Resolve, enhancing overall audio-visual
quality.
Produced promotional videos and audio materials with
CapCut, significantly increasing brand engagement across
digital platforms.
Provided comprehensive post-production support, including
mixing, mastering, and visual effects.
Collaborated with creative teams to develop engaging
multimedia content tailored for online audiences.
Operated and maintained audio equipment during recording,
mixing, and post-production processes for a wide range of
musical projects.

Customer Support Specialist (Remote)

Web4Africa | Lagos, Nigeria

Served as the primary point of contact for clients with
technical issues such as hosting, cpanel, softaculous and other
technical related issues, handling inquiries, complaints, with a
98% customer satisfaction rate.
Supervised and managed client communication channels,
ensuring timely follow-ups and reducing response time to
under 6 hours.
Developed customer support resources, including FAQs and
guides, to help in reduction in repetitive inquiries.
With my skill in web development i Implemented a data entry
and tracking systems, achieving 100% data accuracy and
reducing administrative errors.
Created and managed customer loyalty programs, significantly
improving client retention and engagement.

Customer Support Specialist (Remote)

iRecharge | Abuja, Nigeria

Resolved customer complaints related to electricity billing
discrepancies, meter issues, and online payment errors,
maintaining a high first-contact resolution rate.
Streamlined communication processes by utilizing the
ticketing system effectively, reducing response times and
ensuring all inquiries were addressed efficiently.
Educated customers on using digital self-service tools, such as
the company’s mobile app and online billing platform.
Collaborated with technical teams to troubleshoot and resolve
escalated power-related issues, ensuring seamless coordination
and timely resolution.

Frontend Developer (Contract)

Ihifix Digital | Kaduna, Nigeria

Led training sessions on frontend development tools including
HTML, CSS, JavaScript, and WordPress, helping junior
developers and interns improve their technical skills and
confidence in building responsive websites.
Taught SEO principles and strategies to students and team
members, covering keyword optimization, on-page SEO, and
performance techniques, leading to a noticeable improvement
in search engine rankings for demo and client websites.
Guided students and clients on leveraging Elementor for
website customization, enabling them to independently
manage and update their websites without ongoing developer
intervention.
Created and delivered detailed training materials, such as
tutorials, slides, and hands-on exercises, simplifying complex
concepts for non-technical learners.

Web Developer Intern (Onsite)

Debee's Consult | Portharcourt, Nigeria

Gained hands-on experience with HTML, CSS, JavaScript, PHP,
and Visual Basic in developing and maintaining client
websites.
Assisted in the customization and management of WordPress
sites, learning to build and update themes, plugins, and pages.
Collaborated with senior developers to implement responsive
web designs and ensure compatibility across different
browsers.
Contributed to debugging and resolving website issues,
optimizing page performance, and improving user experience.
Participated in team meetings and project discussions, gaining
insight into web development best practices.

Assistant IT Manager (Onsite)

MCC, Portharcourt | Nigeria

Managed the ICT library, providing employees with access to
computers and resources for research and development.
Troubleshot hardware and software issues, ensuring minimal
downtime and smooth operations across the company.
Provided networking support, resolving connectivity issues and
ensuring stable communication between departments.
Joined in the installation, configuration, and maintenance of
CCTV systems, enhancing security across the premises.
Assisted in training siwes students on basic IT troubleshooting
and efficient use of technology resources.

Education & Certification

B.Sc. Computer Science

University of Port Harcourt, Nigeria

Web Development HTML, CSS, PHP, JavaScript

DeBee's Consult (Physical)

Google Digital Skills Certificate 2018

Google (Online)

Customer Service Skills Training

Web4Africa

Advanced HTML, CSS & JavaScript

Udemy (Online)

Video Editing With Davinci Resolve and Capcut

YouTube / Udemy (Online)

Web Application Development with React Js (Ongoing)

Coursera

SKILLS & EXPERTISE

SKILLS

Team player

Technical proficiency

Problem-solving

Meeting deadlines

Emotional intelligence

Excellent communication

Deep immersion in projects

Conflict resolution

EXPERTISE

HTML, CSS, JavaScript

WordPress & Elementor

php mysql

ReactJs

Version Control

Audio Mixing and Mastering

Video Editing (DAVINCI RESOLVE, CAPCUT)

Graphics Design

Others

01 Personal Qualities

02 Interests & Hobbies

03 Expectations

01 PERSONAL QUALITIES

02 INTERESTS & HOBBIES

03 EXPECTATIONS

An enabling and dynamic work environment to hone my skill set, & upscale my hands-on experience.

A rewarding system where I can grow into leadership roles, and mentor team members.

04 2022

01x Developer Award

Nominee

04 Awards & Achievements

Designed and deployed over 25 websites using HTML, CSS, JavaScript, PHP, WordPress and Elementor, enhancing user experience and functionality across diverse industries.
Delivered custom PHP applications that automated client processes, saving an average of 10+ hours per week in manual tasks.
Produced and engineered over 20 successful songs and albums, receiving high praise for sound quality and creative mixing.
Improved studio workflow by implementing advanced recording techniques, reducing production time by 25%.
Delivered over 15 polished video projects for corporate clients, events, and creative productions, achieving a 95% client satisfaction rate.
Boosted client retention rates by 20% through exceptional problem-solving and consistently meeting service expectations.
Awarded "Best Customer Support Staff of the Month" for three consecutive months by Web4Africa for consistently achieving the highest first-contact resolution rates.

SKILLS

Team player

Technical proficiency

Problem-solving

Meeting deadlines

Emotional intelligence

Excellent communication

Deep immersion in projects

Conflict resolution

EXPERTISE

HTML, CSS, JavaScript

WordPress & Elementor

php mysql

ReactJs

Version Control

Audio Mixing and Mastering

Video Editing (DAVINCI RESOLVE, CAPCUT)

Graphics Design

About Me

Front-End Developer | Customer Support Specialist | Sound and Video Editor

Name

:

Ambrose Ali Gordon

Nationality

:

Nigerian

Phone

:

+(234) 703 658 4050

Email

:

me@ambrosealigordon.com

Experience

:

7+ years

Freelance

:

Available

:

www.linkedin.com/in/ambrose-ali-gordon

Language

:

English

Language

An enabling and dynamic work environment to hone my skill set, & upscale my hands-on experience. A rewarding system where I can grow into leadership roles, and mentor team members.

Work Experience

Senior Web Developer (Hybrid)

Agodon Technologies | Abuja, Nigeria

Developed responsive and interactive websites using HTML,
CSS, PHP, JavaScript, WordPress, and Elementor, delivering
projects that significantly improved user engagement and
overall site performance.
Wrote custom PHP/JavaScript codes in WordPress, extending
theme and plugin functionalities by adding custom features
through the functions.php file, custom code snippet, custom
css, html blocks etc, to meet unique client requirements.
Converted Figma designs into fully functional websites,
ensuring pixel-perfect accuracy, responsiveness across all
devices and maintaining brand consistency.
Developed custom software solutions for businesses such
as schools, hotels, and more to streamline their operations
and improve efficiency.
Managed system updates, backups, and maintenance
schedules, reducing website downtime and ensuring
optimal performance.
Ensured robust security for websites and web applications by implementing SSL encryption, anti-DDoS systems, SiteLock, malware scanning tools, etc., to protect against bots, hackers, and vulnerabilities.
Collaborated with the marketing team to create high converting landing pages, sales funnel pages, boosting lead
generation and increasing client sales.
Customized WordPress themes and plugins, building tailored
solutions for specific client needs while ensuring compatibility
with updates and best practices.
Integrated payment gateways for e-commerce websites,
enabling seamless transactions and enhancing user
experience.

Music Producer, Sound Engineer and Video Editor (Hybrid)

De 12th Iconic Studios | Abuja, Nigeria

Edited, Audio Tracks and video content using Cubase, Pro
Tools, and DaVinci Resolve, enhancing overall audio-visual
quality.
Produced promotional videos and audio materials with
CapCut, significantly increasing brand engagement across
digital platforms.
Provided comprehensive post-production support, including
mixing, mastering, and visual effects.
Collaborated with creative teams to develop engaging
multimedia content tailored for online audiences.
Operated and maintained audio equipment during recording,
mixing, and post-production processes for a wide range of
musical projects.

Customer Support Specialist (Remote)

iRecharge | Abuja, Nigeria

Resolved customer complaints related to electricity billing
discrepancies, meter issues, and online payment errors,
maintaining a high first-contact resolution rate.
Streamlined communication processes by utilizing the
ticketing system effectively, reducing response times and
ensuring all inquiries were addressed efficiently.
Educated customers on using digital self-service tools, such as
the company’s mobile app and online billing platform.
Collaborated with technical teams to troubleshoot and resolve
escalated power-related issues, ensuring seamless coordination
and timely resolution.

Assistant IT Manager (Onsite)

MCC, Portharcourt | Nigeria

Managed the ICT library, providing employees with access to
computers and resources for research and development.
Troubleshot hardware and software issues, ensuring minimal
downtime and smooth operations across the company.
Provided networking support, resolving connectivity issues and
ensuring stable communication between departments.
Joined in the installation, configuration, and maintenance of
CCTV systems, enhancing security across the premises.
Assisted in training siwes students on basic IT troubleshooting
and efficient use of technology resources.

Senior Web Developer (Remote)

Pixxis Agency | Lagos, Nigeria

- - Developed responsive and interactive websites using HTML,
    CSS, PHP, JavaScript, WordPress, and Elementor, delivering
    projects that significantly improved user engagement and
    overall site performance.
  - Wrote custom PHP/JavaScript codes in WordPress, extending
    theme and plugin functionalities by adding custom features
    through the functions.php file, custom code snippet, custom
    css, html blocks etc, to meet unique client requirements.
  - Converted Figma designs into fully functional websites,
    ensuring pixel-perfect accuracy, responsiveness across all
    devices and maintaining brand consistency.
  - Implemented dynamic scheduling and booking systems for
    client websites, allowing users to book services or
    consultations online, leading to enhanced user convenience
    and operational efficiency.
  - Managed system updates, backups, and maintenance
    schedules, reducing website downtime and ensuring
    optimal performance.
  - Provided training and mentorship to junior developers,
    improving their technical skills and fostering team
    collaboration.
  - Collaborated with the marketing team to create high converting landing pages, sales funnel pages, boosting lead
    generation and increasing client sales.
  - Developed chatbots and AI-driven tools for websites,
    automating customer support tasks and streamlining client
    workflows, reducing manual effort by 50% while improving
    customer query resolution times.

Customer Support Specialist (Remote)

Web4Africa | Lagos, Nigeria

Served as the primary point of contact for clients with
technical issues such as hosting, cpanel, softaculous and other
technical related issues, handling inquiries, complaints, with a
98% customer satisfaction rate.
Supervised and managed client communication channels,
ensuring timely follow-ups and reducing response time to
under 6 hours.
Developed customer support resources, including FAQs and
guides, to help in reduction in repetitive inquiries.
With my skill in web development i Implemented a data entry
and tracking systems, achieving 100% data accuracy and
reducing administrative errors.
Created and managed customer loyalty programs, significantly
improving client retention and engagement.

Frontend Developer (Contract)

Ihifix Digital | Kaduna, Nigeria

Led training sessions on frontend development tools including
HTML, CSS, JavaScript, and WordPress, helping junior
developers and interns improve their technical skills and
confidence in building responsive websites.
Taught SEO principles and strategies to students and team
members, covering keyword optimization, on-page SEO, and
performance techniques, leading to a noticeable improvement
in search engine rankings for demo and client websites.
Guided students and clients on leveraging Elementor for
website customization, enabling them to independently
manage and update their websites without ongoing developer
intervention.
Created and delivered detailed training materials, such as
tutorials, slides, and hands-on exercises, simplifying complex
concepts for non-technical learners.

Web Developer Intern (Onsite)

Debee's Consult | Portharcourt, Nigeria

Gained hands-on experience with HTML, CSS, JavaScript, PHP,
and Visual Basic in developing and maintaining client
websites.
Assisted in the customization and management of WordPress
sites, learning to build and update themes, plugins, and pages.
Collaborated with senior developers to implement responsive
web designs and ensure compatibility across different
browsers.
Contributed to debugging and resolving website issues,
optimizing page performance, and improving user experience.
Participated in team meetings and project discussions, gaining
insight into web development best practices.

Senior Web Developer (Hybrid)

Agodon Technologies | Abuja, Nigeria

Developed responsive and interactive websites using HTML,
CSS, PHP, JavaScript, WordPress, and Elementor, delivering
projects that significantly improved user engagement and
overall site performance.
Wrote custom PHP/JavaScript codes in WordPress, extending
theme and plugin functionalities by adding custom features
through the functions.php file, custom code snippet, custom
css, html blocks etc, to meet unique client requirements.
Converted Figma designs into fully functional websites,
ensuring pixel-perfect accuracy, responsiveness across all
devices and maintaining brand consistency.
Developed custom software solutions for businesses such
as schools, hotels, and more to streamline their operations
and improve efficiency.
Managed system updates, backups, and maintenance
schedules, reducing website downtime and ensuring
optimal performance.
Provided training and mentorship to junior developers,
improving their technical skills and fostering team
collaboration.
Collaborated with the marketing team to create highconverting landing pages, sales funnel pages, boosting lead
generation and increasing client sales.
Customized WordPress themes and plugins, building tailored
solutions for specific client needs while ensuring compatibility
with updates and best practices.
Integrated payment gateways for e-commerce websites,
enabling seamless transactions and enhancing user
experience.

Senior Web Developer (Remote)

Pixxis Agency | Lagos, Nigeria

- - Developed responsive and interactive websites using HTML,
    CSS, PHP, JavaScript, WordPress, and Elementor, delivering
    projects that significantly improved user engagement and
    overall site performance.
  - Wrote custom PHP/JavaScript codes in WordPress, extending
    theme and plugin functionalities by adding custom features
    through the functions.php file, custom code snippet, custom
    css, html blocks etc, to meet unique client requirements.
  - Converted Figma designs into fully functional websites,
    ensuring pixel-perfect accuracy, responsiveness across all
    devices and maintaining brand consistency.
  - Implemented dynamic scheduling and booking systems for
    client websites, allowing users to book services or
    consultations online, leading to enhanced user convenience
    and operational efficiency.
  - Managed system updates, backups, and maintenance
    schedules, reducing website downtime and ensuring
    optimal performance.
  - Provided training and mentorship to junior developers,
    improving their technical skills and fostering team
    collaboration.
  - Collaborated with the marketing team to create highconverting landing pages, sales funnel pages, boosting lead
    generation and increasing client sales.
  - Developed chatbots and AI-driven tools for websites,
    automating customer support tasks and streamlining client
    workflows, reducing manual effort by 50% while improving
    customer query resolution times.

Music Producer, Sound Engineer and Video Editor (Hybrid)

De 12th Iconic Studios | Abuja, Nigeria

Edited, Audio Tracks and video content using Cubase, Pro
Tools, and DaVinci Resolve, enhancing overall audio-visual
quality.
Produced promotional videos and audio materials with
CapCut, significantly increasing brand engagement across
digital platforms.
Provided comprehensive post-production support, including
mixing, mastering, and visual effects.
Collaborated with creative teams to develop engaging
multimedia content tailored for online audiences.
Operated and maintained audio equipment during recording,
mixing, and post-production processes for a wide range of
musical projects.

Customer Support Specialist (Remote)

Web4Africa | Lagos, Nigeria

Served as the primary point of contact for clients with
technical issues such as hosting, cpanel, softaculous and other
technical related issues, handling inquiries, complaints, with a
98% customer satisfaction rate.
Supervised and managed client communication channels,
ensuring timely follow-ups and reducing response time to
under 6 hours.
Developed customer support resources, including FAQs and
guides, to help in reduction in repetitive inquiries.
With my skill in web development i Implemented a data entry
and tracking systems, achieving 100% data accuracy and
reducing administrative errors.
Created and managed customer loyalty programs, significantly
improving client retention and engagement.

Customer Support Specialist (Remote)

iRecharge | Abuja, Nigeria

Resolved customer complaints related to electricity billing
discrepancies, meter issues, and online payment errors,
maintaining a high first-contact resolution rate.
Streamlined communication processes by utilizing the
ticketing system effectively, reducing response times and
ensuring all inquiries were addressed efficiently.
Educated customers on using digital self-service tools, such as
the company’s mobile app and online billing platform.
Collaborated with technical teams to troubleshoot and resolve
escalated power-related issues, ensuring seamless coordination
and timely resolution.

Frontend Developer (Contract)

Ihifix Digital | Kaduna, Nigeria

Led training sessions on frontend development tools including
HTML, CSS, JavaScript, and WordPress, helping junior
developers and interns improve their technical skills and
confidence in building responsive websites.
Taught SEO principles and strategies to students and team
members, covering keyword optimization, on-page SEO, and
performance techniques, leading to a noticeable improvement
in search engine rankings for demo and client websites.
Guided students and clients on leveraging Elementor for
website customization, enabling them to independently
manage and update their websites without ongoing developer
intervention.
Created and delivered detailed training materials, such as
tutorials, slides, and hands-on exercises, simplifying complex
concepts for non-technical learners.

Web Developer Intern (Onsite)

Debee's Consult | Portharcourt, Nigeria

Gained hands-on experience with HTML, CSS, JavaScript, PHP,
and Visual Basic in developing and maintaining client
websites.
Assisted in the customization and management of WordPress
sites, learning to build and update themes, plugins, and pages.
Collaborated with senior developers to implement responsive
web designs and ensure compatibility across different
browsers.
Contributed to debugging and resolving website issues,
optimizing page performance, and improving user experience.
Participated in team meetings and project discussions, gaining
insight into web development best practices.

Assistant IT Manager (Onsite)

MCC, Portharcourt | Nigeria

Managed the ICT library, providing employees with access to
computers and resources for research and development.
Troubleshot hardware and software issues, ensuring minimal
downtime and smooth operations across the company.
Provided networking support, resolving connectivity issues and
ensuring stable communication between departments.
Joined in the installation, configuration, and maintenance of
CCTV systems, enhancing security across the premises.
Assisted in training siwes students on basic IT troubleshooting
and efficient use of technology resources.

Education & Certification

B.Sc. Computer Science

University of Port Harcourt, Nigeria

Web Development HTML, CSS, PHP, JavaScript

DeBee's Consult (Physical)

Google Digital Skills Certificate 2018

Google (Online)

Customer Service Skills Training

Web4Africa

Advanced HTML, CSS & JavaScript

Udemy (Online)

Video Editing With Davinci Resolve and Capcut

YouTube / Udemy (Online)

Web Application Development with React Js (Ongoing)

Coursera

SKILLS & EXPERTISE

SKILLS

Team player

Technical proficiency

Problem-solving

Meeting deadlines

Emotional intelligence

Excellent communication

Deep immersion in projects

Conflict resolution

EXPERTISE

HTML, CSS, JavaScript

WordPress & Elementor

php mysql

ReactJs

Version Control

Audio Mixing and Mastering

Video Editing (DAVINCI RESOLVE, CAPCUT)

Graphics Design

Others

01 Personal Qualities

02 Interests & Hobbies

03 Expectations

01 PERSONAL QUALITIES

02 INTERESTS & HOBBIES

03 EXPECTATIONS

An enabling and dynamic work environment to hone my skill set, & upscale my hands-on experience.

A rewarding system where I can grow into leadership roles, and mentor team members.

04 2022

01x Developer Award

Nominee

04 Awards & Achievements

Designed and deployed over 25 websites using HTML, CSS, JavaScript, PHP, WordPress and Elementor, enhancing user experience and functionality across diverse industries.
Delivered custom PHP applications that automated client processes, saving an average of 10+ hours per week in manual tasks.
Produced and engineered over 20 successful songs and albums, receiving high praise for sound quality and creative mixing.
Improved studio workflow by implementing advanced recording techniques, reducing production time by 25%.
Delivered over 15 polished video projects for corporate clients, events, and creative productions, achieving a 95% client satisfaction rate.
Boosted client retention rates by 20% through exceptional problem-solving and consistently meeting service expectations.
Awarded "Best Customer Support Staff of the Month" for three consecutive months by Web4Africa for consistently achieving the highest first-contact resolution rates.

SKILLS

Team player

Technical proficiency

Problem-solving

Meeting deadlines

Emotional intelligence

Excellent communication

Deep immersion in projects

Conflict resolution

EXPERTISE

HTML, CSS, JavaScript

WordPress & Elementor

php mysql

ReactJs

Version Control

Audio Mixing and Mastering

Video Editing (DAVINCI RESOLVE, CAPCUT)

Graphics Design

Service

MY RECENT
WORK

Some of my recent works

View More Work

An Online Store

Branding Agency

Educational

Design Agency

Perfume Brand

Real Estate Company

UK NGO WEBSITE

A TRAINING HUB

SERVICE

MY EXPERTISE
AREA

Creative web & app developer who dream the world better place creating the most captivating products.

WEB DEVELOPMENT

I offer you electrical repairing services for new construction projects

BRAND
IDENTITY

I offer you electrical repairing services for new construction projects

INTERATION DESIGN

I offer you electrical repairing services for new construction projects

Testimonials

Clients Feedback

Ambrose transformed our outdated website into a sleek, responsive platform that truly represents our brand. His attention to detail and ability to turn our ideas into a functional design was impressive. Highly recommended

Gideon .T

CEO, Pixxis

Ambrose is a lifesaver when it comes to IT support. He resolved our IT issues quickly and provided clear guidance throughout the process. Our team and office staff still talk about his professionalism.

Ogbo .I

Head IT, MCC

I’ve never worked with someone as patient and knowledgeable as Ambrose. He not only resolved our issues but also provided tips to avoid future problems. Our clients frequently mention how great our support team is, thanks to him.

Ifeanyi .O

HOD CCU, Web4Africa

Ambrose produced a stunning video for our studio Advert, an his ability to capture audio professionally and mix audio seamlessly with captivating visuals is unmatched. He’s the go-to person for any multimedia project.

Lucy .O

CEO, Iconics Studio

Working with Ambrose to deliver a highly responsive e-commerce site for our business in record time was astonishing. He ensured every detail was perfect, from the design to the payment integration. We couldn’t be happier.

Salama .T

Project M, Aroma Exclusive